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Rating Summary

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Garage Door

5
18 February 2015 , Rick P (Grand Rapids, MI)

I would use them again and recommend to family and friends. Excellent service and great garage door!

Door repair

5
12 February 2015 , Eugene S (Walker, MI)

Needed an emergency door repair. My wife called and talked to Michelle. She was able to send a serviceman, Rob, out the same day to make the repair. Excellent customer service! Thank you again!

great service!

5
06 February 2015 , Bruce W (Zeeland, MI)

While I was out of the Country, my college age children had a garage door issue. I asked them to call Environmental Door and the service people got right out to my home and fixed the door. Great… Read more While I was out of the Country, my college age children had a garage door issue. I asked them to call Environmental Door and the service people got right out to my home and fixed the door. Great service and a very fair price! I highly recommend.

Excellent Service

5
03 February 2015 , Ara M (Comstock Park, MI)

First I spoke with a woman when I called in. I didn't catch her name, but she was very helpful and guided me through some initial questions so I was able to give her the proper information to… Read more First I spoke with a woman when I called in. I didn't catch her name, but she was very helpful and guided me through some initial questions so I was able to give her the proper information to schedule an appointment. Then, R.H. showed up on time and was very helpful. The call was to replace my extension springs, but he also lubricated my VERY loud door parts and added metal to the top section to strengthen. Very proactive, great service, and didn't charge me any more then I was quoted for just the springs!! Thanks so much! I will definitely be using Environmental Door Inc. for my future needs and recommending you whenever possible.

UNABLE TO REPAIR

1
30 January 2015 , Chris S (Allendale , MI)

Called to have garage door opener fixed and some maintenance done on the doors. To me that meant oil, grease, check rollers and weather-stripping. I gave them my cell phone number to call me with any… Read more Called to have garage door opener fixed and some maintenance done on the doors. To me that meant oil, grease, check rollers and weather-stripping. I gave them my cell phone number to call me with any questions. I was told that they might service it the same day. The following day I came home and realized my opener was unplugged. When I called to ask what was going on and why it wasn't fixed the girl said it was on her pile. I thought she was rude and trying to talk over me. Her statement to me was both openers and doors should be replaced. It wasn't a pleasant experience and we wont use them again.

Company response:

We did come out the same day you called for service and did lube and adjust both garage doors and operators like you requested. Unfortunately we didn't have the right kind of weatherstripping on our truck for your door. We had planned on returning with the weatherstrip. I'm sorry you had a bad experience but we've been in business for over 45 years and have thousands of happy customers. We strive to provide excellent customer service every day. We are trying to improve our response times during this busy season so that you know what's going on sooner. Thanks for your feedback.

Shop Foreman- EMS Grand Rapids- Electric motor repair and service

2
10 November 2014 , David W (Belding, MI)

The door seems to be of good quality construction. The door assembly and track installation has gone well. Trying to install the bearings and torsion spring seem to be the problem. It appears that… Read more The door seems to be of good quality construction. The door assembly and track installation has gone well. Trying to install the bearings and torsion spring seem to be the problem. It appears that the installation guide and the door do not match. The end bearing brackets appear to need to mount differently. The amount of headroom that the quote said that I needed was 17", but with the bearings mounted the way it appears they go I need 20"+ for the cable drums to clear everything. This puts me right against the ceiling. I was hoping for some space to be able to work. With this right at the ceiling it is going to make it tough to set the torsion spring assembly.

Company response:

I'm sorry to hear about your frustration. One of our experienced installers did talk to you on the phone and give you some pointers the best he could. He said it sounded like you had the bearings in the wrong place? Hard to tell exactly without being there. The manufacturers instructions are very generic and not easy for inexperienced installers. Please call back and talk to our installer again if you cannot get this resolved. Garage doors are not easy to install!

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